When asked whether he had received training on how to use the system, Mr. Brown said, "Yes, and because of my background in Engineering I have a very good understanding of the HeatingSave BEMS; both in conceptual terms and of the software and electronics that stands behind it". He added, "This meant that the training process was easy for me, and I'm sure if one of our Administrators, with no Engineering background, joined me in the training session that they would have had no issues understanding how to use it either".