Ofgem slaps energy supplier SSE with record £10.5m fine

Energy supplier SSE has been fined a record £10.5m by the regulator Ofgem for misselling electricity and gas to customers, a news report reveals.

Ofgem officials explained that SSE received such a serious fine because it had breached its obligations "relating to telephone, in-store and doorstep sales activities". The amount "reflects the seriousness and duration of breaches, the likely substantial harm that they have caused and the likely gain to SSE".

According to their report, Ofgem found that a failure of SSE's management arrangements meant that insufficient attention was paid to ensuring compliance with obligations, which enabled misleading and unsubstantiated statements to be made by sales agents to potential customers about savings.

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